The phone number that you plan to use must be an existing phone number that you already have. You are not buying an actual phone number such as a landline, cell, or 1-800 phone number from Zendesk. Zendesk installs and hosts the software on Amazon Web Service (AWS). ![]() This software allows Support to connect to your WhatsApp phone number via the WhatsApp Business API. The WhatsApp hosting fee pays for hosting for a custom piece of software that is created by WhatsApp and that is unique to your WhatsApp phone number. You will be billed monthly per phone number. If you need to add multiple WhatsApp phone numbers to Support, please let us know when you purchase hosting. See WhatsApp pricing change announcement for more information. Note: WhatsApp recently announced a pricing-related policy change, effective February 1, 2022.
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